Mechanism for Grievance Redressal
M/S Six79 Element Management LLP has a diplomatic approach towards the Consumers / Brand Partners and takes all precautions to offer the best services to them. However, in case of unavoidable circumstances Six79 has devised a perfect system to solve the problems that Consumers / Brand Partners may face.
1. Six79 Element Management LLP complies with the Consumer Protection (Direct Selling) Rules, 2021 and Consumer Protection Act, 2019 and have also instructed our Brand Partners to do so.
2. Six79 Element Management LLP maintains a register to keep the track of Grievances received from Consumer / Brand Partner in either of the mentioned modes – Calls / Written Application / E-mail / Walk-in / Online Grievance Cell, etc. Each Grievance is numbered, (To facilitate easy tracking) acknowledged within 48 hours of its receipt at the Grievance Redressal Cell and Six79 Element Management LLP records the time taken to resolve it.
3. Grievances received are feeded into the internal Grievance software. A unique track ID is generated against all the Grievances and is intimated to the Consumers / Brand Partners on their registered E-mail ID and Mobile Number within 48 hours of its receipt at the Six79 Element Management LLP’s end.
4. Consumers / Brand Partners need to keep the unique track ID secure with them in order to track and follow-up the outcome.
5. Six79 Element Management LLP has appointed Mr. Bhaveshkumar Karamshibhai Bagadiya, as the Grievance Redressal Officer. Contact details of the Grievance Redressal Officer are as mentioned below:
Grievance Redressal Officer
Name: Mr. Bhavesh Bagadiya
Designation: Director
E Mail: support@six79jewel.com
Contact No: +91 971 971 9 679
Grievance Committee Member
Name: Mr. Jagdish Roy
Designation: Director
E Mail: support@six79jewel.com
Contact No: +91 971 971 9 679
6. Grievance Redressal Officer will redress the grievance within 30 days from the date of receipt of Grievance.
7. In case there is a delay of more than 30 days in resolving the issue, he / she will inform the Consumers / Brand Partners with reason of delay on their registered E-mail ID.
8. In case the Consumer / Brand Partner is still not satisfied with the resolution offered, he / she can approach the National Consumer Helpline or the State Consumer Helpline for effective mediation / resolution and thereafter a Consumer Forum / Court of appropriate jurisdiction.
Note: This Grievance Redressal Mechanism to be read as part and parcel of the Contract Agreement entered by a Brand Partner as the same is not reproduced in the agreement for the sake of brevity.