REFUND & RETURNS POLICY
At M/s Six79 Elements Management LLP, hereinafter referred as (“Six79”), it is our passion to ensure our highest quality of our products and ensure satisfaction to you. However, at times even the best of our efforts does not meet your desired expectations. If for any reason you are not completely satisfied with the product, you may return it within 30 days from the date of invoice of the product which should be notified within one week from purchase by either calling us at +91- 9719719679 or email at: info@six79jewel.com.
The refund policy is applicable only for products in marketable condition. If at all a product is observed to have been intentionally damaged or misused the returns warranty stands void. It is obligatory upon our Customers / Brand Partners to exercise the Product Return & Refund Policy in fairness.
Refund / Returns Policy:
1. If the product is in marketable* condition and is returned within 30 days of receipt of goods accompanied by the original invoice, 100% of the amount as refund will be given.
2. If the product is in Unmarketable condition and is returned within 30 days of receipt of goods, no refund will be given.
*Marketable refers to products that are unused, sealed, and undamaged, not expired, not seasonal, discontinued, or special promotional products / services.
Exchange
If you need to exchange Six79 products you may need to have the original invoice. Thereafter, the Customer / Brand Partners can exchange the products from the company within 30 days from the date of invoice and must submit the following at the time of exchange and help us in our services:
• Product Return Form
• Copy of Invoice
• Products in original packing and marketable condition
• New product should be of equal or higher value in price
Refunds
Once we have received your product for return, we will inspect it and notify you that we have received your returned item. We will notify you on the status of your refund after inspecting the item. In the event the return of a product is duly accepted by us, the value of such product, will be calculated as per point no. 1 & 2 of Refund / Return Policy and will be refunded to Customer / Brand Partner either to the bank account provided by the Customer / Brand Partner for such refund, or to the payment instrument of the Brand Partner from which payment was made. Six79 shall have the sole discretion to determine the mode of reversal from the above options. No cash refunds under any circumstances will be made.
Shipping Cost
You will be responsible for paying your own shipping cost for returning your items. Shipping costs are non-refundable.
Cancellation of transaction / orders
• Cancellation by Six79: There may be certain orders that Six79 is unable to accept and has the right to cancel such order. Six79 reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in Customer / Brand Partner’s order being cancelled include, without limitation, non-availability of the product or quantities ordered. Six79 may also require additional verifications or information before processing any order. If Customer / Brand Partner order is cancelled, after the payment has been processed, the said amount will be reversed / remitted to the Customer / Brand Partner either to the bank account provided for such reversal, or to the payment instrument from which payment was made. Six79 shall have the sole discretion to determine the mode of reversal from the above options.
• Cancellation by the Customer / Brand Partner: In case of request for order cancellation, Six79 reserves the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practice, if Six79 receives a cancellation notice and the order has not been processed, Six79 may cancel the order and refund the entire amount to Customer / Brand Partner within a reasonable period of time. Six79 will not be able to cancel orders that have already been processed. Customer / Brand Partner agrees not to dispute the decision made by Six79 and accept decision regarding the cancellation.
• Set-off of any benefits availed by Customer / Brand Partner: In case Customer / Brand Partner has availed any benefit under any marketing or promotions provided by Six79 in relation to the product for which the order has been cancelled by the Customer / Brand Partner or by Six79, Customer / Brand Partner agrees and authorizes Six79 to recover such benefits from Customer / Brand Partner or set-off the same from any refunds to Customer / Brand Partner.
Reference Notes:
• The Customer / Brand Partner must return the product(s) to our head office personally or by courier. A specific form of return must be duly filled and signed by the customer and must be sent along with the product to be returned.
• Period of return for products is calculated as the number of days from the Invoice Date, to the date of receipt at Six79 Office.
• Condition refers to the condition in which the stock is received back from the Customer / Brand Partner as a return. The product can be 'marketable' or 'unmarketable' depending on the condition of the returned stock as assessed by the Returns executive at Six79 Dispatch and Delivery office.
• The Product Return Policy does not apply to open packs of literature and videos or other sales and marketing aids.
• Total returns cannot exceed the quantity appearing on the Invoice.
• CV points adjustment of Products returned shall be processed in the same Payout. Total CV of the returned products will be deducted from the returning Customer / Brand Partner account and the sales benefits, incentives or bonuses shall be deducted from all respective beneficiaries and shall reflect in immediate next payout.
• If Customer / Brand Partner return products directly to Six79, CV points adjustment shall be done from Brand Partner’s payout & any excess amount paid shall be recoverable from the Brand Partners.
• The Customer / Brand Partner who has returned a particular product shall not be entitled for return of a repurchase within 30 days of return date of the same product for a period of 30 days from repurchase invoice date.
• The return process of a product may be subject to additional terms & conditions depending on the nature and category of the product. Any such additional terms should be specified on the website: www.six79jewel.com and anyone can contact via email on info@six79jewel.com or be intimated by Six79 at the time of purchase of the Product.